Note to Self

Next time the modem malfunctions, assemble the following tools BEFORE calling AT&T:

1. Pen & paper – it will be necessary to write down some code, password, or IP address
2. Flashlight – Until inadequate lighting in the home office is addressed, reading the charcoal on black label on said modem containing the Device Access Code remains impossible without added illumination
3. Magnifying glass – even with 1.75 strength reading glasses in place, reading the charcoal on black label on said modem containing the Device Access Code remains impossible without further magnification.
4. Knee pads – kneeling is the preferred position for reading the charcoal on black label on said modem containing the Device Access Code. Squatting to perform this task results in inabilty to resume upright position without assistance.  And no, Robert from AT&T, though incomparably skilled in instructing customer on resetting the modem, proves to be of little help in elevating the customer from the squatting position.
5. Wine – Seriously? You need a reason for this one?